SUPPORT SERVICES
BUILT TO WORK.
STAYED TO LAST.
The relationship between UNIMAK and our customers doesn't end at delivery. From the moment your machines leave our factory in Bursa to every year they operate in yours, we stay present, proactive and committed to your success. Because a great machine is only as good as the care behind it.
When you invest in UNIMAK, you invest in a relationship. We provide continuous online support, rapid on-site response when needed, and a direct line to the engineers who designed and built your machines. When challenges arise, we focus on solutions — not paperwork, not blame, not delays.
This is what our customers mean when they say UNIMAK never leaves you alone.
TIER 1
ESSENTIAL
What's Included?
Remote connection and diagnostic support
Software updates
Access to online support portal
Spare parts ordering with priority processing
Annual machinery health check (remote)
TIER 2
ADVANCED
Everything in Tier 1, plus:
On-site machinery health check (annual visit)
Operator training refresher for new team members
Priority response times for service requests
Preventive maintenance planning and scheduling
Spare parts stock recommendations
TIER 3
PREMIUM
Everything in Tier 2, plus:
Dedicated account engineer
Bi-annual on-site visits with full performance audit
Upgrade and automation roadmap consultations
Energy efficiency assessment and recommendations
New operator training programmes
Priority access to new technologies and pilot programmes
Energy Saving & Green Energy
Engineering a Greener Future
When you invest in UNIMAK, you invest in a relationship. We provide continuous online support, rapid on-site response when needed, and a direct line to the engineers who designed and built your machines. When challenges arise, we focus on solutions — not paperwork, not blame, not delays.
This is what our customers mean when they say UNIMAK never leaves you alone.
Operator Health & Ergonomics
Designed for the People Who Run Your Factory
Finding and retaining skilled operators is one of the industry's biggest challenges. We engineer solutions that make the casting shop safer, more comfortable and easier to operate — from zero-gravity manipulators that reduce physical strain to air-cleaning glazing systems that protect respiratory health.
When your operators are healthier and more comfortable, your production is more consistent and your workforce is more stable.
Efficiency & Uptime
Maximise Output,
Minimise Downtime
Our machines are built for reliability — but performance optimisation doesn't stop at delivery. Through remote monitoring, preventive maintenance, and continuous improvement consulting, we help you maximise uptime, reduce waste and get the most from your investment year after year.
Labour Force Saving
Automation Where It Matters
Every factory has a different labour reality — different costs, different skill levels, different availability. The right answer is rarely full automation or no automation. It's somewhere in between and finding that sweet spot is what we do.
The result: lower labour dependency, higher output per operator and a production line that's ready for the future.
Our Vision
To be the most trusted engineering innovator in sanitary ware, pioneering tailor-made technologies shaped by craft, care and ceramic know-how.
Our Mission
We design and deliver around our partners' investment strategy — balancing capital, local plant realities, production economics and product ambition — to engineer the right configuration, performance and years-on support that turns investment into long-term results.
Committed to Quality. Dedicated to Satisfaction. Built on Loyalty.
Our remote connection platform gives our engineers direct access to your machine controls, so we can diagnose issues, push software updates and guide your team in real time, without waiting for a site visit.
